Frequently Asked Questions

DO I NEED TO SIGN A WAIVER?

At Jump Heaven we do not allow anyone on our facilities without having a signed waiver form. Anyone under the age of 16 must have a waiver form signed by a parent or guardian. You can fill out your waiver form/forms online, otherwise there are waiver forms available for you to sign at Jump Heaven. If you are planning on completing a waiver form when you arrive at Jump Heaven then be sure to arrive at least 20 minutes before your jump session to ensure you have enough time. Only Waiver Forms will be accepted, permission by phone or email will not be accepted.

WHEN SHOULD I ARRIVE?

Everybody should arrive 20-30 minutes before your session to allow time to check in, complete waiver forms, purchase trampoline socks and store any extra clothing in our lockers. All our sessions are every hour on the hour.

WHAT SHOULD I WEAR?

When choosing what to wear, keep in mind that trampolining is a form of extreme sport, so please dress appropriately.
We advise our customers not to wear loose fitting clothing, skirts, belts with buckles, jewellery or anything with spikes, studs or chains.
We do have lockers that are free of charge. These are available for customers to use on a first come first serve basis. This gives you the opportunity to store any extra layers of clothing, your shoes and any valuables such as mobile phones.

IS THERE PARKING?

Jump Heaven has around 100 parking spaces and we have disabled parking spaces at the very front, in front of the entrance doors.

CAN I BRING MY OWN FOOD?

Our Health and Safety policy states that only food bought on site can be consumed at Jump Heaven Ltd. We have healthy food and indulgent treats available in our café on the ground floor to grab something on the go and we also have a range of drinks and snacks.