Frequently Asked Questions

ARE THERE ANY AGE RESTRICTIONS?

Jump Heaven can be enjoyed by anyone aged 1 years and up. Anyone under the age of 6 must be supervised by an adult at all times. The only height restrictions we have at Jump Heaven are on our Ninja Warrior Courses. We have 4 Ninja Warrior Courses in total at Jump Heaven. 2 of those, require users to be 3ft+ and the other 2 courses require users to be 5ft+.

 

DO I NEED TO SIGN A WAIVER?

At Jump Heaven we do not allow anyone on our facilities without having a signed waiver form. Anyone under the age of 18 must have a waiver form signed by a parent or guardian. You can fill out your waiver form/forms online, otherwise there are waiver forms available for you to sign at Jump Heaven. If you are planning on completing a waiver form when you arrive at Jump Heaven then be sure to arrive at least 20 minutes before your jump session to ensure you have enough time. Only Waiver Forms will be accepted, permission by phone or email will not be accepted.

CAN I COME AND WATCH?

If you aren’t feeling up to joining in then you can still come along and watch your family and friends have fun from one of our seating areas. You have the option of sitting in the cafe area, in front of the Trampolines or the seating area in front of the Ninja Warrior Course or in our comfy seats in our mezzanine area. Our mezzanine gives the best possible view over the whole of our Ninja Warrior Course, Total Wipe-out Challenge and our Parkour Course. We also have a Café located on the lower part of our trampoline park so, why not sit back and treat yourself to a nice drink and a delicious bite to eat?

WHEN SHOULD I ARRIVE?

Everybody should arrive 20-30 minutes before your session to allow time to check in, complete waiver forms, purchase trampoline socks and store any extra clothing in our lockers. All our sessions are every hour on the hour.

WHAT SHOULD I WEAR?

When choosing what to wear, keep in mind that trampolining is a form of extreme sport, so please dress appropriately.
We advise our customers not to wear loose fitting clothing, skirts, belts with buckles, jewellery or anything with spikes, studs or chains.
We do have lockers that are free of charge. These are available for customers to use on a first come first serve basis. This gives you the opportunity to store any extra layers of clothing, your shoes and any valuables such as mobile phones.

IS THERE PARKING?

Jump Heaven has around 100 parking spaces and we have disabled parking spaces at the very front, in front of the entrance doors.

CAN I BRING MY OWN FOOD?

Our Health and Safety policy states that only food bought on site can be consumed at Jump Heaven Ltd. We have healthy food and indulgent treats available in our café on the ground floor to grab something on the go and we also have a range of drinks and snacks.

DO YOU SELL GIFT VOUCHERS?

We sell Gift Vouchers that are £10 each and £6 for under 6’s. All Gift Vouchers include a pair of Jump Heaven Trampoline socks. Gift Vouchers can be purchased from the Reception at Jump Heaven.

HOW DO I BOOK A 2 HOUR SLOT?

You cannot book a 2 hour slot for £16 online, however if you are planning a 2 hour session on a weekend. As this is one of our busiest times, we advise booking your first hour online and then adding the second hour onto your booking when you arrive at Jump Heaven. 2 hour slots are £16 and £10 for anyone under 6.
Our Friday night event – Disco Night is not 2 hours for £16, so this can be booked online. Between 7pm-9pm on Friday nights, we have a Disco Night where we turn the lights off and put the disco lights on and play all the best disco tunes. For anyone coming for 2 hours it is £20 and we give you a £4 voucher to spend in our cafe.